CHRISTMAS EXCHANGES:
We are offering gift exchange for another in-stock item or store credit of the same value until Jan 31st. No refunds. 

Exchanges / store credit cannot be processed on any item(s) that was purchased at a discounted price. This discounted items are final sale. 

If you cannot make it to the store, you can mail the item(s) by registered mail back to the store (please confirm by email prior to doing this) at your expense. An electronic gift card will be issued to you once the item(s) has been received. This does not have an expiration date and can be used in-store and online. 

 

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EXCHANGES:
At the Irish Design House we have a 14-Day exchange policy (exclusions apply, see below) on the item(s) purchased at our store, whether it was an in-store or online purchase. You may exchange your original item(s) for any other item(s), or you may exchange for a gift card to the value of your purchase. This gift card has no expiration, it is linked to the original purchaser and is also valid both in-store and online. It will be sent electronically to you and will be recorded on your customer profile for safe keeping. 

 

REFUNDS:
At the Irish Design House, our top priority is to provide handmade item(s) of impeccable quality. If your purchase is damaged in any way or seen unfit for purpose, we will provide a refund to the original payment method within 14 days of the original transaction. A valid receipt must be provided, or proof of purchase*. We encourage all customers to leave their name and/or email with us when making an in-store purchase as this allows us to validate purchases in the event a receipt may not be available. Please report any damages, flaws and faults as soon as soon as possible after purchase. 

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If you are not in a position to return the item(s) to us in person within the allocated time period, you may ship the item(s) to us at the below address with prior written confirmation at your own expenses. An electronic gift card will be issued once the package has been received and examined. 
Irish Design House, 756 Queen Street East, Toronto, ON M4M 1H4. // hi@theirishdesignhouse.com

Exclusions:
Items purchased at a discounted or sale price are final sale and cannot be exchanged or refunded for any reason. 
Earrings are also exempt from exchanges and refunds for hygiene reasons. 

*Customers who are registered with us have an extended exchange policy of 30 days. We can also validate your purchases without a receipt as your profile can be viewed in-store by a staff member.